Cancellation, Return, Exchange & Refund Policy
Last updated on 31-July-2025
1. Overview
At Casava Ventures Pvt. Ltd., we strive to provide a seamless customer experience. This policy outlines the procedures for cancellation, returns, and refunds. The terms “we”, “us”, “our”, “Casava”, “Buyhomemade” and “Casava Ventures Pvt. Ltd.” refer to Casava Ventures Pvt. Ltd. Buyhomemade is a service under its parent company.
2. Return & Exchange Eligibility
Returns are accepted if:
- ✓The item was damaged upon delivery.
- ✓The wrong item was delivered.
- ✓Food products are returned within 24 hours; other products within 48 hours.
- ✓The product expired upon arrival (if applicable).
In these cases, we will gladly exchange your product.
We do not accept returns for:
- ✗Change of mind.
- ✗Minor packaging damage that doesn’t affect product quality.
- ✗Perishable items, unless spoiled or damaged.
- ✗Items used or consumed after delivery.
- ✗Carelessness by the customer.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection. We issue refunds only if:
- The wrong product is delivered, differing completely from the description.
- The quality standard of the product is not as promised.
- The product is not delivered within the given timeframe without any notice from us.
To request a refund:
Contact us at info@buyhomemade.com or +91 9995595055 within 24 hours of receiving the item. Please include your order number, photos of the item, and a description of the issue.
Upon verification, we will issue a refund to the original payment method within 5-7 working days, offer store credit, or arrange a replacement.
4. Cancellations
You can cancel your order at any time before we process it. Order processing begins on the next working day after you place the order.
How to Cancel:
Log into your account, go to the 'My Orders' section, and select the 'Cancel Order' option.
Refund for Cancellation:
If you cancel a prepaid order, the full amount will be refunded to your original payment method within 5-7 business days.
5. Shipping Costs for Returns
If the return is due to our error (e.g., a damaged or incorrect product), we will cover the return shipping costs. For other return reasons (if applicable), the buyer may be responsible for return shipping.